Simon Birch Plumbing and Heating

Boiler Breakdown Whitchurch.

Boiler breakdown repairs in Whitchurch for homes and businesses, on all major makes. When the boiler stops, our Gas Safe registered engineers find the cause, explain the fix before any work starts, and get the heating and hot water working safely again. Simon Birch Plumbing & Heating is based in Basingstoke and works across Whitchurch and the towns around it.

  • Gas Safe registered engineers
  • All major boiler makes
  • The fault explained before we start
Front of a wall-hung Ideal combi boiler showing its pressure gauge, display and control dials
Request a Call Call 01256 805 164
When the boiler stops

What to check, and what we do.

A few simple checks can bring a boiler back without a visit. If they do not, we find the cause and fix it, the same as all our boiler repairs.

Check the pressure

Most sealed systems want around 1 to 1.5 bar on the gauge when cold. If it has dropped, the boiler may lock out to protect itself. Topping up can get it going, but pressure that keeps falling points to a leak.

Check the controls and power

Make sure the boiler has power, the timer is on and the thermostat is calling for heat. A flat thermostat battery is a common reason the heating will not come on.

Frozen condensate pipe

In a hard frost, the plastic pipe that carries condensate outside from a condensing boiler can freeze and stop the boiler. Warm water, not boiling, poured over the pipe often clears it.

Diagnosis and repair

If the simple checks do not bring it back, we test the boiler to find the cause, whether that is the ignition, fan, pump, diverter valve or a sensor, and replace the part that has actually failed.

Left safe

Every repair ends with the boiler tested and working safely. If something is unsafe, we make it safe and explain what happens next before we leave.

Stopping it happening again

Breakdowns often trace back to sludge, low pressure or a missed service. We tell you what caused it and whether boiler maintenance in Whitchurch would help prevent a repeat.

How it works

What happens when you call.

  1. Step 1: Tell us what has happened

    Request a call, ring us, or send a photo of the boiler and any error code on WhatsApp. We talk you through the simple checks first.

  2. Step 2: Diagnosis

    If it still will not run, we test the boiler and the heating system to find the actual cause, not just the symptom.

  3. Step 3: Your go-ahead

    We explain the fault and the fix in plain terms before any work starts. If a part has to be ordered, we tell you so.

  4. Step 4: Repair and safety check

    The repair is carried out, the boiler is tested, and we check it is working safely before we pack up.

What it costs Free quotation

We explain the fault and what the repair involves before starting, so you can decide with the facts in front of you. Quotations are free, with no obligation.

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Common questions

Questions about boiler breakdown repairs in Whitchurch.

Something else on your mind? Ask when we call you back, or ring 01256 805 164.

Check the pressure gauge, that the boiler has power, and that the timer and thermostat are calling for heat. If the boiler has a reset button, one reset is fine. If it locks out again or shows an error code, leave it and call us rather than resetting it again and again.

Do not wait for a boiler engineer. Open the windows, do not use light switches or anything that could spark, turn the gas off at the meter if you can, leave the property and call the National Gas Emergency Service on 0800 111 999. Once the supply has been made safe, we can look at the boiler.

Usually, if the boiler is otherwise sound and parts are still available. If it is old, keeps failing or parts are hard to get, we will say so honestly and can quote for a new boiler installation instead, with no obligation. For faults that have not stopped the boiler yet, see boiler repairs in Whitchurch.

Yes. We work on all major makes, whether it is a combi, a system boiler or a regular boiler, in homes, rented properties and businesses. We also look at the rest of the heating system, since a fault there can be what stopped the boiler.

Yes. As well as Whitchurch, we help with boiler breakdowns in Basingstoke, Chineham, Andover, Winchester, Alton and Hook.

Boiler breakdown

Tell us what has happened.

Three quick questions about the breakdown, then your details. We call you back to talk it through and arrange a visit.

Free quotation Step 1 of 2

About the breakdown

What is happening?

Pressure means the gauge on the boiler has dropped, or keeps dropping.

Do you still have hot water?
How urgent is it?

All optional. It helps us come prepared.

Prefer to talk it through?

Call the office01256 805 164 Call the mobile07474 666 615 WhatsApp a photoSend a photo of the boiler display and any error code. Emailsimon@simonbirchplumbing.co.uk

We help with boiler breakdowns in Whitchurch and across Basingstoke, Chineham, Andover, Winchester, Alton and Hook.

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